Small businesses, especially those run by one person like mine, can get so involved in the nitty-gritty of producing the goods that they forget to ask clients two important questions that will help improve customer service:
What do you think I do well?
What could I do better?
They’re important questions if you want to improve […]
Scrabble players know only too well how language changes. So, it’s no surprise to see slang terms in the words that Merriam-Webster added to the US Scrabble dictionary today.
For the first time, US players can use words like ‘twerking’ – to dance by shaking the buttocks. The dictionary now contains ‘ew’, as well, which means […]
Is it the end of the earth if a sentence is poorly written? Do we care if an article contains an incorrect apostrophe? Does a split infinitive make you go boldly (not to boldly go, Captain Kirk) round the bend?
OK, we’re not performing brain surgery, but there are very important reasons why it is vital […]
Professional writers can write with authority about subjects they know little about. But if you’re asked to write about issues with a personal connection they can really get the story-telling juices flowing.
I knew about respiratory disorders before I started writing about COPD (chronic obstructive pulmonary disease) in press releases and brochures for GCE Healthcare last […]