How to improve customer service with two questions

Small businesses, especially those run by one person like mine, can get so involved in the nitty-gritty of producing the goods that they forget to ask clients two important questions that will help improve customer service:

What do you think I do well?
What could I do better?

They’re important questions if you want to improve […]

By |October 1st, 2018|Customer service, Editing, Marketing communications, Writing|Comments Off on How to improve customer service with two questions

Five reasons why error-free work is vital

Is it the end of the earth if a sentence is poorly written? Do we care if an article contains an incorrect apostrophe? Does a split infinitive make you go boldly (not to boldly go, Captain Kirk) round the bend?

OK, we’re not performing brain surgery, but there are very important reasons why it is vital […]

By |June 29th, 2018|Editing, Grammar, Howlers, Proofreading, Spelling, Typos|Comments Off on Five reasons why error-free work is vital

Getting the lowdown on competency interviews

Want the lowdown on how to clinch a competency-based interview? Check out these blogs from Totaljobs that I've just edited.
By |May 21st, 2018|Blogs, Corporate Communications, Editing, Grammar, Proofreading|Comments Off on Getting the lowdown on competency interviews

Bookmark hoarders, it’s time to declutter

It's nearly the end of 2017 - time to cull your bookmarks. How many do you really need anyway?
By |December 15th, 2017|Admin, Editing, Good housekeeping|Comments Off on Bookmark hoarders, it’s time to declutter

10 tips for keeping corporate communications projects on track

Ensure a big corporate communications writing project doesn't run off the rails by following these 10 tips for managing the process.

Why sub-editors are still needed

Sub-editors are under threat at Northcliffe Media but the argument to keep them is the same as ever - quality, quality, quality.
By |November 2nd, 2010|Editing, Headline writing, Writing|8 Comments

Digital magazine layout needs to turn a page

The iPad is revolutionising publishing. Editors and designers are no longer constrained by traditional print layouts in digital magazines. Are you still turning pages or are you swiping?
By |October 6th, 2010|Corporate Communications, Editing, iPad, Media|12 Comments

Why a style guide is vital for brand value

Organisations that don't invest in editorial or design style guidelines do so at the peril of their brand. Five reasons why house style guides are essential for business.
By |August 2nd, 2010|Corporate Communications, Editing, Internal Communications, Journalism, Marketing, Writing|Comments Off on Why a style guide is vital for brand value