How to improve customer service with two questions

Small businesses, especially those run by one person like mine, can get so involved in the nitty-gritty of producing the goods that they forget to ask clients two important questions that will help improve customer service:

What do you think I do well?
What could I do better?

They’re important questions if you want to improve […]

By |October 1st, 2018|Customer service, Editing, Marketing communications, Writing|Comments Off on How to improve customer service with two questions

Brief encounter: how writers get it right first time

A guide to writing a decent brief for your copywriter.
By |August 1st, 2016|Business communicators, Copywriting, Corporate Communications, Creative brief, Customer service, Employee communications, Great words, Internal Communications, Writing|Comments Off on Brief encounter: how writers get it right first time

What was your worst job?

Working as a catering assistant at Hamley's in the 1980s is definitely my worst job. What's yours?
By |March 28th, 2011|Customer service, Work|Comments Off on What was your worst job?

Customer service sidelined as England triumphs

If you thought it was all over, it isn’t now!

Yesterday’s goal by Jermain Defoe put the kibosh on all non-football lovers’ hopes for a return to normality – at least until the match with Germany.

The World Cup is not popular in this house! It’s coincided with building works that come to a halt every time […]

By |June 24th, 2010|Customer service, World Cup|Comments Off on Customer service sidelined as England triumphs